The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This positions us well to help drive Europe's energy transition.
By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits to the fundamental transformation of the energy sector. As one of Europe's largest energy service providers, we actively promote the energy transition in Hungary and across Europe.
Combining the expertise of both companies makes E.ON a pioneer in developing new and innovative energy solutions and attracts talented professionals to the energy sector.
Here's what you'll be doing
* Salary GBP32,006, rising to GBP34,225 once competent & great benefits
* Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!
* We are currently seeking Field Support Agents to join our growing Field Debt Solutions team. You will play a vital role in helping our customers resolve their debts, supporting them with future payments, and assisting in reducing energy consumption.
* We will provide all necessary equipment: smartphone, tablet, tools, uniform, vehicle, and fuel card. After training, you can earn additional rewards based on performance, and there may be opportunities to learn how to install PAYG meters.
* Every visit offers variety, and we pride ourselves on delivering excellent customer service in the field. With flexible scheduling and optional overtime, you can balance work and personal life while maximizing earnings. If you're seeking a role with variety, independence, job satisfaction, and a chance to help others, please apply today!
Key responsibilities include
* Providing excellent service by understanding customer circumstances and helping them agree on appropriate solutions to resolve their debts.
* Identifying new tenants through face-to-face discussions, letting agents, and neighbors, while complying with the Data Protection Act.
* Leading warrant teams to access customer premises for meter exchange or disconnection when necessary.
* Recording job information accurately using paperwork or electronic devices.
Profile:
What we need from you
* Experience in a customer-facing role with a genuine desire to help customers.
* Excellent verbal communication and negotiation skills.
* Basic PC skills and proficiency with smartphones and tablets.
* Willing to travel within the area and reside nearby.
* A full, valid UK/EU driving license (preferably clean, with no more than 6 points).
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