Receptionist ¦ Bicester Village ¦ Contract Full time
This role is a contract for 12 months.
Something Extraordinary Every Day™
The Receptionist serves as the first point of contact for all visitors, providing a warm, professional welcome and ensuring the front desk is always covered. Responsibilities include managing front desk operations, handling inquiries, and supporting administrative tasks to ensure smooth office operations. Receptionists are expected to anticipate guest arrivals and deliver prompt, efficient service.
This role also includes managing the reception inbox, handling outgoing post and courier requests, processing online gift card and internal purchase order requests, and assisting with meeting rooms and events.
What you will be doing
The key responsibilities of this role will include some or all the following:
1. Greet and welcome visitors, ensuring a positive and professional first impression.
2. Manage meeting room bookings and provide support for internal events, ensuring timely and accurate responses.
3. Coordinate with the Guest Services team, IT, Housekeeping, Real Estate, Security, Gardeners, and suppliers for meeting setup requirements and daily operations.
4. Answer and process incoming telephone calls and correspondence in a timely and accurate manner.
5. Adhere to grooming and uniform standards, ensuring a professional appearance at all times.
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
6. Previous administration experience.
7. Strong organizational and self-management skills.
8. Excellent computer literacy, confident with Office, PowerPoint, Word, and Excel.
9. Collaborative approach to teamwork and a flexible working style.
10. Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:
11. Authenticity - Always do the right thing
12. Innovation - Think outside of the box
13. Passion - Do what you love and love what you do!
14. Critical Thinking - Challenge the obvious
15. Vision - Be mission driven always
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
16. Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
17. Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
18. Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
19. Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
Come and live your story with us
At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.