Job Title: Quality Lead Location: Leighton Buzzard Salary: £45,000 Contract Type: Permanent You will handle Customer Complaints by maintaining strong relations with customers to ensure all product specifications are clearly understood. Form part of team of 5 and lead 2 Quality Coordinators. Collaborate with suppliers by understanding supplier needs, specification & expectations with a view towards mutual commitment to overcome challenges that occur. Responsibilities: Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations. Demonstrate and lead problem solving efforts via proven root cause investigation methods. Supplier Quality: Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations. Quality Control (Internal Non-Conformities) Collaborate with other functions to support operations when product quality issues are detected, and support coordinating the appropriate steps to resolve any challenges. Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer Satisfaction. Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations. Work with local teams including Group functions, to ensure successful completion o...