Contract Compliance Coordinator
Contract: Healthcare
Location: Bishop Auckland, DL14 6AD
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Facilities Coordinator to play a key role in ensuring the effective operation, administration, and compliance of the workplace environment for our clients. This role supports the smooth running of back‑office functions and contributes to a positive experience for employees, visitors, and stakeholders.
We are looking for someone who can deliver high‑quality customer service while working closely with internal teams, service partners, and subcontractors. The Coordinator will help maintain full compliance with Facilities Management procedures, contractual requirements, and statutory obligations.
Key Responsibilities
* Support Hard FM compliance and operations by assisting the Hard FM Manager and engineering teams to ensure safe, efficient, and compliant service delivery.
* Act as the main contact for compliance, estates, and contractor queries.
* Maintain accurate compliance records aligned with statutory regulations, HTMs, SFG20, and contractual obligations.
* Coordinate PPM and reactive maintenance activities, ensuring completion within required KPIs and timescales.
* Manage contractor visits, ensuring access, permits, and safety requirements are adhered to.
* Produce compliance reporting, including monthly and quarterly reports, KPIs, statutory compliance, and performance metrics.
* Manage CAFM systems (e.g., Concept Evolution), ensuring asset data, PPM schedules, and remedial actions remain up to date.
* Track statutory remedial works and ensure completion within risk‑based timeframes.
* Oversee contractor compliance documentation, including insurances, competencies, RAMS, and safety records.
Professional and Personal Competencies / Qualifications
* Experience in workplace operations or facilities management preferred, but not essential.
* Proficient in Microsoft Office.
* Strong communication skills with the ability to build positive relationships at all levels.
* Excellent organisation and prioritisation abilities, with experience managing high‑volume workloads.
* Attention to detail and commitment to maintaining accurate, auditable records.
* Strong problem‑solving abilities with a proactive approach to identifying and addressing issues.
* Ability to work independently, taking ownership of tasks and driving improvements.
The Company
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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