This role, within our Maintenance Operations directorate and reporting to the Operations Manager (Planning, Performance & Process), is central to enhancing the repairs and maintenance service for our customers. The post holder will interrogate systems and analyse large data sets to identify opportunities for service improvement, lead process reviews and redesign, and work collaboratively with operational teams to ensure repairs are delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes.
Position: Planning Performance and Process Analyst
Salary: £37595
Location: 4040 Lakeside
Hours: 37 hours Monday – Friday between 8am and 6pm
Key Responsibilities:
* Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers.
* Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results.
* Help shape and maintain systems and processes that are clear, robust, and make day-to-day work easier for everyone.
1. Foster a culture of honesty, transparency, and continuous i...