A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.
Key responsibilities include:
1. Lead and mentor a high-performing Customer Experience team
2. Own customer lifecycle strategy, from onboarding to renewal
3. Collaborate cross-functionally to improve product experience
4. Use data to drive decisions and optimise customer outcomes
You will have:
5. Strong experience in Customer Experience or Account Management
6. Strong experience in customer journey mapping
7. Strong leadership and communication skills
8. Data-driven mindset with a passion for customer experience
9. Interest in sports or tech is a plus