Who You Are You are a detail-oriented and proactive individual with a strong focus on customer service. You excel in both face-to-face and telephone communication, handling inquiries efficiently and accurately. As a self-motivated professional, you can work independently and collaboratively in team settings while meeting the demands of a dynamic housing environment. What the Job Involves In this role, you will be responsible for assessing and processing housing applications according to the London Borough of Bromley's Allocation Scheme. Your duties include determining priority and banding of applications, issuing official correspondence, and providing comprehensive housing advice and information tailored to individual needs. You will manage both straightforward and complex customer queries and participate actively in team development activities. Additionally, you will operate and update information systems, assist with administrative tasks, and foster positive relationships with internal and external stakeholders. Skills Decision-making and assessment Customer service excellence Effective communication Proficient in IT and data management Attention to detail Ability to work independently and in a team Problem-solving and organizational skills Adaptability to remote working