Technical Support Engineer
Near Southampton
Full-time - Permanent
£50,000 - £60,000
Do you enjoy getting hands-on with technical problems and digging deep to find the true root cause?
Do you thrive in roles where every day brings a different challenge?
Are you looking for a position where your engineering expertise genuinely improves customer experience and product performance?
My client is looking to appoint a Technical Support Engineer to join their Systems Engineering team. This is a key role acting as the engineering interface for customer support, working on technical issues that go beyond standard troubleshooting workflows. You’ll be the point of escalation for complex faults across mechanical, electrical, software, and networking systems, ensuring customers receive fast, accurate, and technically sound resolutions.
You’ll work closely with Systems Engineering, Electrical Design, Mechanical Design, Software, IT & Security, and the Commercial Support team, becoming a central figure in ensuring products perform reliably in the real world.
The Role
You will:
Own the technical support function from an engineering perspective, resolving escalated issues requiring deeper technical investigation
Manage and maintain the technical support database, prioritising issues, updating tickets, and communicating directly with customers
Perform trend and data analysis to identify recurring problems, risks, or improvement opportunities
Provide remote and on‑site support to resolve complex technical problems
Coordinate support from other engineering subject matter experts when required
Recommend product, system, or process improvements based on ticket trends or customer feedback
Produce high‑quality documentation and technical guides to support ongoing troubleshooting
Follow established support workflows while helping improve the process where needed
Work closely with cross‑functional engineering teams to ensure solutions are aligned with system architecture and business processesAbout You
You will have:
A Degree, HND, or equivalent in Systems, Electrical/Electronic, Software, Mechanical, or similar engineering discipline
Experience in a technical engineering role with exposure to complex systems
Strong ability to understand and analyse system architectures across mechanical, electrical, software, and networking domains
A structured, process-driven approach to technical problem solving
Excellent communication skills with a professional, customer‑facing manner
Strong IT skills and good documentation discipline
Experience working with cross-functional teams and managing multiple technical tasks
Diligent record‑keeping capability and configuration management awarenessDesirable Experience
Maritime, automotive, aerospace, or similar technical sector experience
Working with autonomous or robotic systems
Understanding of CAN, IP networking, and serial communications
Knowledge of communication systems (RF, 4G/5G, Satcom)
Basic electrical engineering (12/24V) and safe working knowledge
Experience with remote support tools or platformsWhy This Role?
This is an excellent opportunity for an engineer who enjoys solving technical puzzles, working directly with customers, and improving systems through real-world insights. You’ll have true ownership of complex support issues and the chance to influence product development and reliability.
Interested?
If this sounds like the kind of challenge you’d enjoy, I’d be happy to share more details.
Please get in touch, and we can arrange a confidential conversation.
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