Client Services Administrator HELPDESK Immediate start Company: CC COUSINS Salary: 25,500 Location: Rochester (Office Based) Department: Helpdesk/ Reactive Reports to: Director Job Type: Full-time Hours: 8am- 5pm (1 hour lunch) On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken) BENEFITS: Bonus available for quality of Service/ positive feedback etc. Job Overview: The Client Services Administrator will serve as the primary point of contact for all Facilities Management service requests and maintenance issues. The Client Services Administrator involves managing and coordinating the daily operations of the helpdesk, ensuring efficient communication between internal teams, external contractors, and facility users. The Client Services Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs). We pride ourselves on our old-fashioned values; providing clients with the best customer service experience they expect and deserve. We ensure all calls are answered within 3 rings and an excellent level of customer service provided. We are looking for an individual who is confident on the phones and ready to go above and beyond. Key Responsibilities of the Client Services Administrator: Helpdesk: * Serve as the first point of contact for all incoming facilities-related service request...