Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Fully Remote Our Rewards; Annual Bonus Annual Cost of Living Review 23-25 Days Holiday per year 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Power NI, part of Energia Group, have an exciting opportunity for a fully remote Payment & Account Resolutions Virtual Team Leader. Reporting to the Payment & Accounts Resolution Manager, the successful candidate will work as part of the Payment & Accounts Resolution team, managing a fully remote team multi-skilled over Power NI and Energia. The Team Leader will be responsible for ensuring excellent customer service is delivered to all residential customers in arrears, managing complex queries, reducing bad debt provisions for the company, leading a fast paced driven team through change & ensuring processes are fully compliant with regulation in ROI & NI. The Team Leader will lead a team of Payment & Account Specialists towards meeting all their objectives/KPIs including all bad debt to sales targets, department KPIs, quality targets, staffing levels, level 1 complaints and all compliance processes. What you'll need 2 years of experience in a customer service role. Previous experience of managing a team of people to deliver against set KPIs. Excellent written and verbal communication skills. Managing performance and people. Self-motivated & driven. Strong negotiation skills. Proficiency in Microsoft Outlook and multi-channel communications. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position. Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR. Skills: Customer Service People Management KPI's Communication Negotiation Benefits: Work From Home Laptop Medical Aid / Health Care Paid Holidays Pension Fund