Freelance Guidewire Business Analyst – ClaimCenter (UK)
Location: Remote (UK-based) with occasional on-site workshops
Engagement: Freelance / Contract
Duration: 6–12 months (likely extension)
IR35: Outside IR35 - subject to assessment.
Start: ASAP / Immediate
Role Overview
We are seeking an experienced Guidewire Business Analyst with strong ClaimCenter expertise to join a large-scale insurance transformation programme. The ideal candidate will have hands-on experience working across end-to-end Guidewire implementations, deep functional knowledge of ClaimCenter, and the ability to work closely with business and technical stakeholders.
You will play a key role in shaping requirements, supporting design decisions, and ensuring ClaimCenter solutions align with operational, regulatory, and customer-centric needs.
Key Responsibilities
* Business Analysis & Requirements
* Gather, analyse, and refine business requirements for ClaimCenter configurations and integrations.
* Translate business needs into clear functional specifications and user stories.
* Conduct workshops with claims, operations, underwriting, and technical teams.
* Validate requirements against Guidewire best practices and product capabilities.
* Functional & Solution Design
* Support functional design activities for ClaimCenter features, workflows, rules, and integrations.
* Work with Solution Architects and Developers to ensure alignment between business requirements and technical design.
* Provide input on data mapping, claims processes, FNOL, payments, recoveries, reserves, and policy integration touchpoints.
* Delivery & Implementation Support
* Support configuration, testing, and rollout activities across multiple release cycles.
* Work closely with QA teams to develop test scenarios and validate outcomes.
* Participate in defect triage and help drive resolution.
* Contribute to change impact assessments and readiness planning.
* Stakeholder Management
* Act as a bridge between business users and technical teams.
* Communicate progress, risks, and dependencies clearly and proactively.
* Build strong relationships with project managers, product owners, and claims stakeholders.
Experience Required
* 3+ years as a Business Analyst within General Insurance (P&C).
* 3+ years’ hands-on experience with Guidewire ClaimCenter (configuration, workflows, business rules).
* Experience in at least one full ClaimCenter implementation or major enhancement programme.
* Strong understanding of claims processes, coverages, bordereaux, payments, recoveries, and regulatory considerations.
* Ability to write clear user stories, functional specs, process maps, and test scenarios.
* Comfortable working in Agile (Scrum) and hybrid delivery environments.
* Strong communication skills and confidence working with senior stakeholders.
Nice to Have
* Experience with Guidewire Cloud implementations or migrations.
* Exposure to PolicyCenter and/or BillingCenter.
* SQL or data analysis experience.
* UK General Insurance domain knowledge (regulatory, fraud, claims SLAs, supply chain, etc.).
* Experience in multi-vendor or offshore delivery environments.
Why This Role?
* High-visibility role in a major UK insurance transformation programme.
* Outside IR35 (subject to assessment).
* Long-term project with strong extension potential.
* Flexible remote working with limited on-site requirement.
* Opportunity to influence key business and technical decisions in a large-scale Guidewire delivery.
If this is you, please do not delay in applying.