Job Description
Please note, this role requires extensive travel (more than 50%) across Europe covering Germany, France, Netherlands, UK (Multiple sites) & Belgium.
As Head of IT Infrastructure you will be responsible for the implementation and operations of all Eurofins Forensic Services (EFS) technology infrastructures, which includes data centres, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software.
This position is operationally responsible for ensuring the availability, integrity, reliability and security for all IT systems and infrastructure. You will lead the Infrastructure and Operations team of professionals with overall responsibility for technology infrastructure planning and deployment of technology for various projects across Europe.
1. Set the overall vision and strategy for infrastructure development, aligning it with business objectives and technology roadmaps.
2. Lead, mentor, motivate and develop infrastructure teams, managing their performance, skill development, and career progression delivering a great IT experience to EFS users and ensure they are working to KPI’s and within SLA’s
3. Define gaps or duplication leading to resizing & restructure effectively.
4. Be the Technical Lead for new transitions and projects requiring architectural change, driving best practices, group guidelines & driving to remove technical debt.
5. Define the overall infrastructure and Cloud strategy at Eurofins Forensics Services (EFS) in collaboration with peers and stakeholders.
6. Oversee day-to-day operations of systems, networks, and data centres to ensure performance, stability, and availability.
7. Drive a culture of continuous improvement across the team to improve service performance and cost management.
8. Implement security policies, ensure compliance with regulations, and develop disaster recovery and backup procedures. Work closely with Group Infrastructure Teams, establish strong working partnerships and RACI Matrix to define clear ownerships.
9. Manage the infrastructure budget, control costs, and oversee relationships with vendors and suppliers.
10. Communicate with all levels of staff and be confident to discuss IT matters with Managing Directors of the regions.
11. Work closely with Project Managers, other Heads of ITs across the business to ensure all tasks are identified and that each task has realistic timelines allocated to it.
12. Provide support and act as an escalation point for the EFS IT team and the Business for all
13. Working jointly with the compliance team to develop, implement and manage core infrastructure security.
14. Leading Infrastructure discussions in Merger and Acquisitions
15. Lead, Manage and Maintain all EFS IT Infrastructure hardware and software.Ensure all systems are updated with the latest definitionsAdminister- Active Directory, Group Policies, DNS, DHCP, Classifier, Exchange DAG, G-suite, RDS/Citrix, KPI, SCCM, Windows Clusters, DFS, AV, Security Tools, etc.Manage and Administer EFS fibre channel switches/storage and virtual environment
Qualifications
16. Proven Senior IT leadership experience, managing infrastructure across multiple sites and leading high-performing teams.
17. Excellent communication and stakeholder-management skills.
18. Strong financial acumen with experience managing budgets, forecasting and optimising IT spend.
19. Degree in Computer Science or related field.
20. ITIL certified, with a solid understanding of IT service management best practice.
21. Microsoft certified, with strong knowledge of Azure, Microsoft 365 and core infrastructure technologies.
Additional Information
In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days, buy and sell holiday. In addition, we also offer the following:
22. Life Assurance (3 times annual salary)
23. Scottish Widows Company Pension Plan
24. 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
25. Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
26. Employee technology scheme
27. Discount vouchers and flexi reward points on our employee wellness hub
28. Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
29. Learning and study support
30. Employee Assistance Programme
31. Health Cash Plan membership
32. Enhanced company sick, maternity and paternity pay scheme
33. Refer a friend scheme
34. Subscription to mental health support and wellbeing.
Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions (including criminal convictions held by: you, your partner, parents, siblings, children (over the age of 10) and anyone living with you (who doesn’t fit these relationships)) may prevent you from gaining security clearance.
Further information on the security clearance process and requirement can be found at. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment
The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisations applicant privacy notice.