Senior Planner
Location: Durrington Head Office, Worthing, West Sussex.
Job Type: Permanent, full-time.
Hours: 4 on 4 off day shift (6:00am - 6:00pm).
Salary: Depending on experience.
Benefits: 21 days holiday (including bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; friendly working environment.
STRICTLY NO AGENCIES PLEASE
Key Responsibilities
* Update the job details in Big Change / Ortec based on new information or feedback.
* Close jobs on Big Change if not carried out by drivers.
* Escalate unresolved backlogs to relevant managers.
* Ensure all planning, job, and locations spreadsheets current and accurate.
* Maintain shared inboxes with timely responses and organised records.
* Capture and log all customer and contractor communications.
* Track Tankering departure timings via Samsara.
* Monitor and respond to reactive work requests and escalations.
* Maintain live operative locations spreadsheets for accurate deployment.
* Coordinate with drivers to confirm dispatch times, routes and availabilities.
* Review and assign client requests promptly via Big Change / Ortec.
* Capture and log changes to job details, site notes and client feedback.
* Update compliance reports and discuss any failings with relevant management.
* Record downtime, delays and reasons for missed SLAs.
* Any ad‑hoc tasks from lead planner.
Qualifications & Expectations
* Experience in a planning or logistics role.
* Proficient in Microsoft 365.
* Interpersonal, relationship‑building and networking skills.
* Ability to multitask and prioritise.
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
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