Location
Location: Malvern HQ, hybrid with UK & International travel
Benefits
Benefits: 25 days holiday plus bank holidays, pension, enhanced sick pay, cycle to work, free parking, shower facilities.
Kit
Kit: Laptop, tools and test equipment provided
What you will love about this role
* The chance to help a company grow rapidly with a distinctly unique technology that’s changing the industry.
* Take ownership - build systems in the workshop, then install and commission them with customers in real-world environments.
* See the impact of your work immediately - your installs go live, operators are trained, and your handover closes the loop.
* Work with modern hardware and software, with room to grow your skills in LabVIEW and machine vision.
* Travel UK and overseas, representing an innovative manufacturer on customer sites.
What you will do
* Help build state of the art metrology systems – hardware and software.
* Install them at customer sites, mainlycontact lens manufacturers, in labs, clean rooms or manufacturing environments.
* Train customers on how to use the systems.
* Identify upsell opportunities.
* Support the customer as required.
What you bring
* Willing and able to travel in the UK and abroad, with a full UK driving licence and a valid passport.
* Hands-on experience with hardware and software systems, building, installing, and fixing real equipment.
* Field service/installation experience on customer sites, comfortable working in labs, clean rooms and manufacturing areas.
* Follow clear procedures and keep accurate records so everyone knows what’s been done.
* Problem solver who stays calm when things don’t go to plan.
* Clear communicator who can explain steps simply and train customers with confidence.>
* Confident with standard tools and diagnostic kit to find and fix issues.
* Keen to learn, we’ll train you on our product and any optical specifics you haven’t seen before.
Nice to have
Cleanroom or ESD experience, OCT or optical systems exposure, LabVIEW Core 1 or Core 2, ECS or CSCS or SPA site cards.
How you can grow
Progress to Senior Field Service Engineer, then Head of Field Service Engineering as we scale, with in-house training and hands on exposure to cutting-edge optical metrology and OCT systems.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering, Science, and Information Technology
Industries
Medical Equipment Manufacturing and Industrial Machinery Manufacturing
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