CRM Assistant
£25-28k + Bonus + Benefits
Southampton
VR/10514
This is a wonderful opportunity to join a young, successful company with a fantastic growth trajectory. Ideally suited to someone with a couple of years’ experience in a creative CRM role, or within wider marketing who wants to specialise in CRM. You will be given full training on their brand new CRM platform and will be joining a friendly, supportive and highly skilled team who will help you develop your skills and career in CRM
Your role will involve:
* Working closely with the CRM Executives, Marketing Manager and wider marketing team
* Assisting in setting up and scheduling CRM campaigns using templates and audience segments
* Ensuring all campaigns are checked and approved before sending
* Coordinating day-to-day communications in line with the content calendar
* Reporting on campaign performance, sharing ideas for future improvement
* Helping source, brief, and curate content for CRM campaigns
* Supporting with uploading and editing copy, banners and imagery in the CRM platform
* Creating emails using existing content blocks and templates
* Supporting data and audience setup for campaigns and automated journeys
* Helping manage and update comms schedules, trackers, and documentation
* Logging and tracking campaign activity
* Assisting with special projects such as product launches, pricing changes, and retention campaigns
* Proofing, testing, and ensuring sign-off for all campaigns prior to deployment
You will be the ideal candidate due to your:
* 2+ years’ experience in marketing or CRM support
* Strong attention to detail and excellent organisational skills
* Interest in customer communication, retention, and lifecycle marketing
* A good eye for design and copy accuracy
* Excellent communication skills
* A collaborative team player who enjoys supporting others and learning by doing
* Ideally basic HTML and/or email editing skills
* Experience with content planning and scheduling would be useful, as would confidence using email/CRM platforms (e.g. Iterable, Braze, HubSpot, DotDigital, or similar)
* Skills in content creation or copywriting would be advantageous
This is an ideal opportunity for someone looking to develop a career in CRM and lifecycle marketing, with a strong interest in content, coordination, and customer engagement. Please apply now if this sounds like the role for you