Description
Job Description & Person Specification >
The Leonard Stocks Centre is a homeless hostel based in Torquay. We offer accommodation to 28 males and females, all of which have experienced street homelessness.
Due to the nature of the service, we require staff to be on site 24/7 and are looking for Concierge staff to join our team. The successful candidate will work three 12 hour shifts per week between the hours of 19:45 - 08:15 on a rota basis.
Whilst on shift, you will work alongside our support workers ensuring that residents are safe and have everything they need. The role includes welcoming residents into the building, health and safety checks, welfare checks and dealing with any issues.
If you have any questions about the role, please do not hesitate to get in touch.
This post will be carrying out Regulated Activity. As such the post will require an Enhanced Criminal Record Check plus an additional Barred List Check. The check will reveal any spent and unspent convictions and adult cautions (which have not been filtered), any local Police information and a check of either the Adult, Child or Adult and Child Barred Lists.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/hostel-concierge/
For an informal chat please contact Katy Fisher on 07721 598768 or katy.fisher@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 23rd February 2026.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
* Ability to work on instruction and prioritise work independently.
* Good communication and IT skills.
* Ability to work well with colleagues for the team purpose.
* Ability to work proactively and responsibly at all times to protect vulnerable persons.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge
Essential:
* Understanding and commitment to Torbay Council Values.
* Basic understanding of protection and safeguarding people from abuse.
* Basic knowledge of substance misuse and/or mental health issues.
* Understanding of the need for confidentiality and discretion at work.
Experience & Qualifications
Essential:
* Experience of managing overnight security, within a homeless hostel, supported housing or other hospitality setting, e.g., hotel.
* Good standard of general education, including GCSEs in Maths and English (or equivalent).
* Experience of carrying out health and safety monitoring with the use of CCTV and observation.
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