Role: Energy Adviser (Trainee will be considered)
Salary: Adviser £27,000-£30,000 (pro-rata where required); Trainee £25,000–£26,000 (pro-rata where required)
Hours: Between 24–37 hours
Location: This is a hybrid role working between home, offices, and outreaches
Reporting to: Client Services Manager
This is a perfect opportunity for a focused individual with great communication skills and a passion for alleviating the detrimental effects of fuel poverty on our clients’ lives.
Our ideal candidate will understand the impact of energy issues and have previous experience in supporting clients. The work will include advising on energy enquiries, dealing with fuel debts, energy company disputes, advising on energy grants, and energy efficiency measures.
This service is the first point of contact for those seeking advice and support on a range of energy-related issues. Advisers conduct an initial assessment of the client’s needs, provide basic advice and self-help information, and make arrangements for further assistance where needed, including full advice and casework where required.
The post holder will provide reliable and effective advice services across all advice channels and access points used by Bradford and Airedale Citizens Advice and Law Centre.
Key Elements
* Deliver free, quality-assured advice for those vulnerable to fuel poverty across Bradford and Airedale to support them in keeping warm and maintaining healthier homes.
* Promote greater awareness and access to advice and other services related to fuel insecurity.
The Postholder will target cohorts to help them afford their energy bills and reduce fuel poverty, creating a positive impact on their health and wellbeing by:
* Providing advice and practical support to help people improve the energy efficiency of their homes
* Improving health and well-being of people living with fuel vulnerability
* Providing information on changing suppliers to save money
* Advising on Priority Services Register and other services and grants available from energy suppliers and network providers
* Providing information and support around Carbon Monoxide safety
* Assisting with energy disputes and complaints
To be successful, you will work with high accuracy and attention to detail, exhibit excellent listening and questioning skills, and present yourself professionally and courteously with all clients seeking support.
This role is project-funded, so you will be working to targets to support as many clients as possible in this busy advice area.
To apply, please email: admin@bradfordcab.com for an application pack.
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