Area Resident Services Manager – Brighton and Horsham
• Salary: £42,000 – £45,000 per annum + up to 10% discretionary bonus • Type: Full Time • Locations: Brighton and Horsham, UK • Posted: 21/05/2026 • Reference: BBBH12325_1779359137
Key Responsibilities
* Supporting the General Manager and Senior Portfolio Manager
* Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
* Setting clear objectives in line with business strategy and measuring performance against these objectives
* Conducting regular 1:1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
* Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession and talent processes and the D&I strategy
* Adhering to all company processes in people management, role‑modeling professional behaviours at all times and ensuring an inclusive workplace with zero tolerance of discrimination
* Ensuring recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically about future needs and in line with D&I objectives
* Establishing and delivering additional income streams where appropriate
* Training new team members
* Handling initial enquiries, booking viewings and negotiating offers
* Agreeing leasing offers and processing them
* Uploading availability details to marketing portals and updating adverts as necessary
* Completing all applicant vetting
* Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
* Organising and running tenant services via third parties and in‑house
* Ensuring up‑to‑date resident communication via various channels including social media
* Seeking special offers and discounts for residents from local businesses
* Creating a community feel through communication and regularly hosting resident events
* Acting as the first point of call for residents to report maintenance issues
* Co‑ordinating all contractor appointments and repairs, logging issues to ensure required service levels are attained
* Carrying out regular inspections of communal areas and apartments
* Responsible for Health and Safety compliance coordination, liaising with the Estate and Facilities managers where required
* Organising minor works between tenancies to maintain first‑class presentation of apartments
* Meeting and greeting all new tenants; providing Welcome Packs and tenancy information
* Completing check‑in and check‑out reports; determining deposit returns
* Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
* Undertaking tenancy renewals and driving rental growth
* Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
* Driving rental growth and ensuring that rents are maximised yet competitive within the local market, providing strategies to help increase lets
Skills, Knowledge and Experience
* Prior experience within Build‑to‑Rent, Lettings or Property Management
* Strong line‑management skills
* Strong troubleshooting skills
* Strong customer‑service ethic/background
* Positive, can‑do attitude
* Common sense approach
* Ability to think on the spot and make considered decisions
* Outgoing, warm and friendly personality
* Organised, meticulous, tenacious
* Excellent written and spoken etiquette
* IT literate and social media savvy
* Strong financial management skills
* ARLA/IOSH designation would be desirable
Working hours: Monday to Friday 9 am – 6 pm
#J-18808-Ljbffr