Dudley MBC is seeking to appoint a Community Housing Assistant to join our Community Housing Service. This is an engaging and challenging front-line role supporting Community Housing Officers and delivering visible, community‑focused housing services through the Housing Hub and across our neighbourhoods. Purpose of the Role The postholder will play a key role in supporting safe, well‑managed estates and sustainable tenancies, with particular responsibility for fire safety assurance and compliance within communal areas. Key responsibilities include: Supporting the delivery of a community‑focused Tenancy and Estates Management Service, providing a highly visible and accessible presence for tenants, residents and partners. Assisting Community Housing Officers to manage defined neighbourhood patches, working closely with internal housing teams and external agencies to maintain safe, secure and welcoming estates. Undertaking front‑line housing duties from the Housing Hub, acting as a first point of contact for tenants and residents and resolving housing‑related enquiries. Supporting and monitoring fire safety arrangements, including identifying risks, promoting good practice, and ensuring communal areas are kept safe, clear and compliant. Carrying out home visits and estate inspections, engaging directly with tenants to provide advice, support and early intervention where issues are identified. Completing essential records and reports to support service delivery and statutory compliance. About You The successful applicant will have experience in an operational housing or community‑facing role and be able to demonstrate a strong commitment to customer service, tenant safety and estate standards. You will be confident working face‑to‑face with residents and partners and comfortable balancing visibility in the community with Housing Hub‑based duties. This is a patch‑based role, and regular visits to tenants’ homes and communal areas will be required. For an informal discussion, please contact Lisa Watson, Community Housing Team Manager, on 01384 812434. Workplace Attendance: Working in the office 3 days a week (pro-rata) or Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Community Housing Assistant PS 1st July 2022.docx Community Housing Assistant JD 1st July 2022.doc Employee Benefits List.pdf