Salary: Competitive plus Benefits
Join one of the UK’s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Services Operations Director to lead the full delivery of Soft Facilities Management (FM) services working in partnership with the NHS.
This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.
About the Role:
You will be responsible for overseeing and continuously improving the delivery of all soft services—cleaning, catering, portering, waste, switchboard and retail operations to name a few—across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.
Key Responsibilities:
* Strategic Leadership: Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
* Financial Management: Manage budgets, drive cost efficiencies, and identify revenue opportunities to ensure the commercial success of the contract.
* Contract Performance: Ensure full compliance with all service level agreements (SLAs), key performance indicators (KPIs), and regulatory standards.
* Stakeholder Engagement: Build strong, collaborative relationships with NHS Trust stakeholders, internal teams, and external partners.
* Team Development: Lead, mentor, and inspire a multidisciplinary team, ensuring professional development and high levels of engagement.
* Risk and Compliance: Maintain rigorous standards for safety, governance, and risk management across all service areas.
What We’re Looking For:
* Proven track record in a senior Soft FM leadership role, ideally within a PFI and healthcare environment, however this is not essential
* Strong commercial acumen, with experience managing large budgets and identifying growth opportunities.
* Excellent leadership and communication skills, with the ability to influence and build trust at all levels.
* A deep understanding of contract management, compliance, and operational delivery in complex, regulated settings.
* A customer-centric mindset, ensuring services consistently exceed expectations.
What We Offer:
We believe in recognising talent and supporting our people with competitive rewards and a broad benefits package, including:
* Contributory pension scheme
* Career development via our Career Pathways and MyLearning programmes
* Access to a Digital GP and wider healthcare benefits for you and your family
* Discounts with leading travel, retail, and grocery brands
* Cinema ticket savings and exclusive lifestyle rewards
* Free wellness and mindfulness classes
* Access to offers you can share with family and friends