Clerical Administrator - Urology Suite
Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Location: St Helens Hospital – Urology Unit
Contract: Permanent
Hours: 15.5 hours per week (Thursday & Friday, 8:00am – 4:15pm)
Band: NHS AfC: Band 2
Salary: £25,272 per annum (pro rata)
Closing date: 28/06/2026 23:59
Job overview
Clerical Administrator – Band 2
Main duties of the job
- Preparing clinic paperwork and ensuring records are available for clinics
- Managing telephone enquiries, providing a professional and courteous service to patients and staff
- Filing, scanning and maintaining accurate records
- Processing incoming and outgoing post
- Providing general administrative support to the clinical team
- Supporting the day-to-day organisation of clinics and office duties
- Type dictation from audio transcription of clinical correspondence and documentation
- Type discharge summaries as appropriate
- Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.
- Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned
- Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies
- Ensure all outgoing post is sent out within 24 hours of signing (inclusive of out of area GP letters)
- Ensure all action reports are completed daily and all letters / attachments sent out the same day
- Carry out all stock ordering for speciality areas and completion on SBS
- Assist the Directorate in providing quality administrative support to the clinical teams
- Accurate and timely input of data onto information databases
About you
- Well organised with strong administrative skills
- Confident in using IT systems and Microsoft Office
- Able to prioritise workload and work to deadlines
- Excellent communicators with a professional and empathetic approach
- Able to work both independently and as part of a team
Qualifications
- Word Processing Skills
- RSA / OCR II or equivalent experience
- Knowledge of medical terminology
Experience
- Excellent IT skills with knowledge and experience of Microsoft office products
- Experience of office procedures
- Previous experience within the NHS
Skills
- Self motivated and able to work with limited supervision
- Able to use own initiative and manage/prioritise own workload
- Ability to accurately maintain computerised and manual filing/documentation system
- Ability to work as part of a team
- Knowledge of internal hospital PAS
Other
- Able to work the hours and duties required by the post
- Able to adopt flexible approach when required
- Comply with Trust policies and procedures
- Understanding of confidential nature of role and awareness of Data Protection Act
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
