Job Description Role: Garage Management Housing Officer Contract Type: Permanent Working Hours: 37 hours per week, Monday - Friday, between the hours of 8:30am - 5:00pm Worker Type: Hybrid worker Salary: Grade E - starting salary of £28,598 (level 1) rising to £31,022 (level 4) per annum Location: Harvey Road, NG8 3BB We've got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as a Garage Management Housing Officer - perhaps this is the opportunity you've been looking for? Read on to find out more About the Role As a Garage Management Housing Officer within the Tenancy and Estates team, you will lead the delivery of Nottingham City Council Housing Services' citywide garage management service. You will take ownership of the garage management plan, working creatively to reduce voids, maximise income, and explore new opportunities for promoting available garages. Your role includes overseeing applications, waiting lists, allocations, site visits and the secure management of keys, ensuring an efficient and customer-focused service. Alongside this, you will support wider tenancy and estate management activity by providing clear, accessible housing advice on issues such as lettings, allocations, rent queries, safeguarding concerns and tenancy sustainability. You will work closely with residents, colleagues, partners and elected members to resolve enquiries and ensure services meet statutory requirements and best practice. You will gather and present performance information, coordinate office rotas, process payments and invoices, and help deliver excellent estate services. Engagement with local communities is an important part of the role, including supporting tenant groups and citywide events. This is a varied and rewarding position where your contribution will make a visible difference to neighbourhoods across the city and the experience of our tenants and leaseholders. About You The ideal candidate will have: Working knowledge of the legal and statutory framework relating to housing services, gained through practical experience in a housing, tenancy, homelessness, supported housing, income recovery, allocations, estate management, or other related housing service environment. Demonstrated ability to produce work to a consistently high standard of accuracy, including maintaining records, reports, and correspondence with minimal errors and meeting agreed deadlines. Proven ability to deliver excellent customer service, including handling complex enquiries, resolving complaints, and working sensitively with a diverse range of customers, while delivering a firm but fair and supportive approach. Ability to build and maintain effective working relationships with colleagues, customers, partner agencies, and other stakeholders. Strong administrative and IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to produce accurate reports, spreadsheets, graphs and performance information. Demonstrated ability to identify opportunities for service improvement and contribute to innovative solutions that enhance performance, maximise income, or improve customer outcomes. You can find the job description for this post here. The information pack for this role can be found here: garage-management-housing-officer-candidate-information-pack.docx Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. For more information please click here. Closing Date: 1st June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Dates: 11th,12th and 15th June - please note this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years' service) bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working - to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer community (LGBTQ) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.