Commissioning Support Officer – Gloucestershire County Council
Location: Shire Hall, Block 5, 2nd Floor
* Salary: £26,403 – £27,694 per annum
* Hours per week: 37.00
* Contract type: Permanent
* Closing date: 06/01/2026
* Job Requisition Number: 13073
* Grading: Grade 4–6, career progression opportunity
About the Role
This role is part of the Adult Social Care Commissioning team and involves sourcing and managing packages of care for older adults and adults with disabilities or ongoing health needs. Key duties include working directly with ASC providers, ensuring smooth payment processes, contract compliance, and business continuity after brokerage.
Key Responsibilities
* Provide administrative support to the team and wider service area, using appropriate computer systems to maintain effective service operation.
* Handle basic financial matters such as electronic procurement packages, invoicing, and accurate record‑keeping of purchases.
* Facilitate meetings, seminars, forums and workshops – booking rooms, sending invites, preparing agendas and providing in‑person support.
* Accurately input and monitor records and data in relevant electronic systems.
* Respond to customer enquiries and data requests in line with corporate standards and agreed guidelines.
* Maintain electronic filing and recording systems, including statistics and monitoring.
* Provide high‑standard customer care via telephone, email and in‑person.
About You
* Experience working in a team and demonstrating a customer‑focused attitude.
* Confidence in using the telephone for work purposes and accurately inputting data.
* Experience interpreting customer views, working with management information and producing data in various formats.
* For higher grades, project management or finance experience and the ability to analyse data.
* Commitment to the council’s core values and the ability to uphold safeguarding and welfare standards.
Benefits
* Flexible and agile working opportunities.
* Annual leave: 25.5 days (rising to 30.5 days after 5 years continuous service). Option to purchase 10 additional days per year (pro‑rata for part‑time staff).
* Family‑friendly employer benefits.
* Career development and qualification opportunities.
* Positive working environment with regular robust supervision.
* Local Government Pension Scheme (LGPS).
* Employee Assistance Programme (EAP) – free, confidential counselling.
* In‑house Occupational Health service.
* Employee discount scheme.
* Cycle to Work scheme.
* Support for employee networks (LGBT+ Prism, Young Employees Network).
* Green Car Scheme (terms & conditions apply).
Additional Information
The council is not currently able to offer sponsorship for this role. Candidates must have the right to work in the UK for a minimum of 6 months.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
We reserve the right to close this vacancy early due to the volume of applications or changing service needs.
In a customer‑facing role, it is a legal requirement under the Immigration Act 2016 that applicants demonstrate fluent English for all spoken aspects of the role.
Hybrid working arrangements are available for the majority of our roles, offering a mix of remote and office working.
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