About The Role
We are seeking a dynamic IT Field Engineer Apprentice to join our team. In this critical role, you will travel to various sites to install and configure IT equipment as part of new location rollouts. Additionally, you will perform preventative maintenance at existing locations and provide on-site support for break-fix schedules as required
Key Responsibilities:
1. You will roll out IT infrastructure and services at showrooms on a weekly basis.
2. You will respond promptly to provide comprehensive IT support to desktop/laptop systems, mobile devices, printers, network connectivity, and more, ensuring minimal downtime.
3. You will visit existing locations for routine preventative maintenance.
4. You will install and configure various types of standard and bespoke IT equipment, which may involve drilling and mounting.
5. You will troubleshoot and resolve issues with Windows and IoT operating systems.
6. You will ensure that all installations and maintenance tasks meet company standards and compliance requirements.
7. You will provide effective communication and support to our internal customer base and team members
What we offer:
8. Life Assurance after 2 years' service
9. Access to Benenden health and discount platform after 1 years of continuous service
10. Personalised progression plan with clear career opportunities
11. Individual training budget for personal development
12. EE discount
13. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
14. Eye Care Vouchers
15. Refer a Friend Scheme
About You
16. Proficient in Windows operating systems and domain services, including Active Directory (AD), Azure, InTune, and Group Policy Objects (GPO)
17. Experienced in installing and troubleshooting a wide range of IT hardware and software
18. Capable of performing physical tasks such as drilling and mounting equipment.
19. Possesses strong problem-solving skills and can work independently.
20. Excellent in communication and interpersonal interactions.
21. Open to extensive travel and flexible working hours.
22. UK Driving Licence
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We’re already the largest kitchen retailer in the UK and we’ve expanded into the USA too. We’re a business that simply doesn’t stand still!