Overview
Job Summary: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Main duties
* Greet patients and visitors to the practice.
* Book in, amend and cancel patient appointments in line with practice procedures to ensure optimum efficiency of the appointment system.
* Ensure that patients without appointments who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
* Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
* Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
* Set up of new patients onto the computer system; understand registration procedure.
* Ensure the prescription box is checked daily; email and paper prescriptions given to clinicians for processing.
* Process Docman scanning of patient letters.
* Check emails on a daily basis if access has been given.
* Opening and closing the surgery.
* Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures.
* General reception admin.
Person specification and qualifications
* Experience: Essential — Previous customer service experience.
* Experience: Desirable — Experience of working in primary care; experience of working in a GP practice; experience of dealing with vulnerable patients.
* Qualifications: Essential — GCSE grade A to C in English and Maths (or equivalent).
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job details
Employer: Hockley Medical Practice
Address: 60 Carver Street, Birmingham, B1 3AL
Job location: Hockley Medical Practice, 60 Carver Street, Birmingham, B1 3AL
Pay: £12.80 - £15 per hour (depending on experience)
Contract: Permanent
Working pattern: Full-time, Part-time, Job share
About us
Hockley Medical Practice
Address: 60 Carver Street, Birmingham, B1 3AL
Employer website: https://www.hockleymedicalpractice.com/
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