Overview
Lead Technical Writer - NPI at Coherent Corp. This role supports the global Service organization in preparing for new and enhanced products, including creating support documentation, parts lists, training courses, and product service strategies.
Primary Duties & Responsibilities
* Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
* Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
* Prepare customer and service support documentation, technical videos, eLearning, and training courses.
* Assist with initial installations and support training for new products.
* Maintain a scheduling timeline to ensure documentation and training align with product release.
* Use advanced knowledge to resolve a wide range of issues, and develop new methods to solve problems.
* Lead Service NPI projects with minimal guidance.
* Work on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
* Demonstrate exceptional judgment in selecting methods and techniques for obtaining solutions.
Education & Experience
* BS in technical writing or journalism (Graduate education is desirable).
* Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.
Skills & Other Requirements
* Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
* Experience with eLearning creation and video development, using tools such as Creative Cloud, Captivate, Articulate 360, and Premiere Pro is a plus.
* Knowledge of project management and documentation of complex machinery.
* Exceptional written and verbal communication, time management, and interpersonal skills.
* Strong aptitude for communicating complex technical ideas in simplified language.
* Ability to excel in a cross-organizational, cross-cultural, global team environment.
Working Conditions
Working conditions typical of a climate-controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
About Us
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note: This posting may be updated periodically; please apply to be considered for this and future opportunities.
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