Customer Care and Marketing Assistant Stanford Le Hope | up to £30,000 | Monday to Friday 8:30 – 17:00 Be the driving force behind exceptional customer experiences! As the Single Point of Contact, you'll not only ensure seamless order processing and swift issue resolution but also play a key role in enhancing customer relationships and strengthening brand loyalty. Your proactive approach fosters trust, drives engagement, and supports business growth. Beyond customer service, you'll contribute to marketing efforts—ensuring cohesive messaging, promoting products effectively, and enhancing the customer journey. This is your chance to make a real impact, delivering operational excellence while helping to elevate the brand! Key Responsibilities: Customer Service: Manage order intake and processing efficiently Ensure accurate and timely order fulfilment Anticipate potential delays or issues and take proactive actions Communicate order updates and propose alternative solutions if needed Coordinate with logistics and supply chain for smooth operations Handle special requests and customised orders Follow up on deliveries, particularly during peak seasons Relationship Management: Act as the dedicated point of contact for customers and sales teams Build strong relationships to enhance customer satisfaction and loyalty Resolve customer complaints effectively, escalating when necessary Optimise CRM usage and internal processes for account management Support upselling by providing accurate product recommendations and quotations Assist with administrative sales tasks such as pricing agreements and proposal preparation Personal Development & Knowledge Sharing: Stay updated on product knowledge and industry trends through training Share insights within the account team to promote operational efficiency Foster a customer-first culture by exchanging best practices Collaboration & Continuous Improvement: Identify recurring customer concerns and escalate them for resolution Provide feedback to Supply Chain, Purchasing, and Manufacturing teams Contribute to team-selling strategies by sharing customer insights Gather market intelligence to inform business improvements Marketing & Communications: Support marketing efforts, including event planning and trade shows Coordinate marketing collateral and ensure cohesive messaging Collaborate with designers, agencies, and internal teams for targeted campaigns Promote continuous improvement by refining marketing strategies based on data insights What’s in it for you? Salary up to £30,000 Depending on experience Monday to Friday 8:30am – 5:00pm Company Healthcare scheme 20 days holiday Bank Holidays Pension Scheme Cycle to work scheme after 6 months Onsite parking Please note due to the clients location you will need to have a full driver's licence