Job title: Part Time Concession Hairy Stylist
Location: Luxury Hotel in Mayfair, London
Hours: Part time position (two days per week on a shift pattern to include two weekends a month). To be on-site at the concession between the hours of 10 to 6 (flexibility is required depending on client requirements). This is a two chair concession so the ideal candidate must be comfortable working in a quiet, high end environment.
About Us:
Josh Wood is a world-leading colourist, an Executive Board Member of the British Beauty Council, Wellas Global Colour Visionary, and a regular host on ITVs This Morning. He founded the Josh Wood Atelier in 2011, home to a handpicked dream team of hair colourists and stylists.
From Fashion Week to the red carpet, if youve spotted a shade you absolutely love, its more than likely expert colourist Josh Wood or his team were behind it - Refinery29. The Atelier is a creative hub and a family environment where flexibility and opulence are necessary attributes.
We are an expert-led hair colour brand, and our vision is to bring the power of hair to life and enrich the everyday well-being of our clients.
Position Overview
Reporting into the Concession Manager; you will be part of a world class team providing hair styling services at a luxury hotel in Mayfair, London).
With a client-led approach, this role requires both strong styling skills and the ability to deliver a luxury service from start to finish.
Key Responsibilities
Concession
Customer Experience : Ensuring a positive and memorable experience for all clients.
Operations : Managing inventory, scheduling/reservations and ensuring the concession is well maintained and presentable at all times.
Glam Squad Leadership : Oversight of all third party creatives utilising the concession space to ensure they meet with expected standards of performance, appearance, hygiene procedures and timeliness.
Partner Relations : Onsite point of contact for hotel team members (including but not limited to Spa Team, Concierge Team and Events Team).
Visual Merchandising : Suggesting and executing visual merchandising improvements to enhance the customer experience and ensuring merchandise is stocked and well presented.
Hair Stylist Responsibilities
Client Consultation : Assessing client needs and preferences to provide tailored styling services.
Hair Cutting & Styling : Providing best in class cuts, blow drying services and event hair.
Customer Service : Providing exceptional customer service and building strong client relationships.
Product Knowledge : Knowledgeable about a range of hair products and their uses.
Professional Development : Keeping abreast of latest trends and techniques.
Role Requirements
Minimum 3 years experience as a stylist.
First-class communication skills.
Self starter, proactive attitude.
Ability to act as brand ambassador at all time.
Experience of working with high net worth individuals, A List clients and luxury customer service.
Proven complaint escalation experience: how to resolve in the moment face-to-face.
Benefits
£30,000 annual salary (pro rata).
25 days holiday + bank holidays.
100% discount on hair and beauty services.
100% discount on JWC retail products.
30% discount on all other retail products.
Free meals in the hotels staff canteen.
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