Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently.
This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available.
75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire.
In return you will get
* Annual leave 33days (inc. 8 bank hols)
* 24/7 Free access to all courses on Udemy for Business
* 5% & 5% Pension.
* 4x Death in service
* Store discounts.
* Cycle to work.
* EV scheme (after 2 years’ service)
* Referral programme
* Free onsite parking
Duties & Responsibilities of the Senior Field Service Engineer:
1. Always demonstrate excellent customer service, particularly when at client sites.
2. Travel to and from client sites across the UK (flexible working and some overnight stays required)
3. Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices.
4. Deliver, install, and configure IT equipment at client sites.
5. Troubleshoot and resolve issues in li...