Red are partnered with a global consultancy who are looking for a Desktop support engineer on a long term engagement.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
location: 5 days onsite in Slough
Rate: £150-£175 per day inside IR35
Length: 12 months
About the Role
This role involves providing desktop support services and managing IT Service Management operations primarily in End User Computing.
Responsibilities
* Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
* High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
* Network understanding & troubleshooting skills.
* Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
* Experience in OS installation, handling OS related issues and troubleshooting of issues.
* Experience in patches and package installation & troubleshooting.
* Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MSTeams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
* Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
* Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
* Ability to troubleshoot printer issues and file restorations etc.
* Customer service focused; ability to manage key stakeholders in a positive, poised and effective manner.
* Proven experience effectively communicating issues/challenges and solutions to the business.
* Strong understanding and demonstrated experience working within the Managed Service Operation.
* Excellent English communication skills, both written and oral and analytical skills.
* Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
* Should have experience in managing/maintaining/tracking of Asset Inventory.
* Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops.
* Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed.
* Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and policies.
* Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
* Housekeeping activities such as space reclamation, profiles archiving.
* Software installations.
Required Skills
* Experience in managing IT Service Management operations.
* Strong understanding of Desktop Support technology areas.
* Excellent troubleshooting skills.
* Experience with SCCM/Ivanti/Intune.
* Strong communication skills.