Customer Service Station Assistant
Location: Staines TW18 4LY
Rate of Pay: £13.45 per hour
Working Days: Monday - Sunday
Shifts:
Earlies: 6am - 2pm
Lates: 2pm - 10pmFlexibility will be needed for start and finish times.
About the Role
We're looking for enthusiastic, customer‑focused individuals to join our team as Customer Service Assistants. In this role, you'll be the welcoming face of Southwestern Railway, helping create a safe, positive, and friendly station environment for all passengers.
Working at our automatic ticket gate lines, you'll support customers with confidence and professionalism-ensuring smooth station operations while always delivering excellent customer service.
What You'll Do
Provide a warm, friendly welcome to all customers entering the station
Ensure passengers have the correct and valid rail tickets for travel
Operate automatic ticket gates safely and efficiently
Maintain a safe station environment, identifying and reporting risks (slips, trips, falls)
Assist passengers with enquiries, offering clear guidance or seeking support from SWR staff if needed
Carry out station security searches and stay vigilant around gate lines
Apply HOT and WHAT protocols and follow Stay Safe briefings
Report unusual behaviour or suspicious items in line with security proceduresWhat We're Looking For
Good written and verbal English skills
Clear DBS check
Willingness to adhere to SWR's Drugs & Alcohol Policy
Professional and well‑presented appearance
Reliability, confidence, and a passion for helping customers
Ability to remain calm and friendly in a busy station environmentWhy Join Us?
Full training provided (including security and safety procedures)
Supportive team environment
Opportunity to gain valuable customer service and transport sector experience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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