Job Description
Insignia Group of Companies is seeking an experienced Operational Director to lead and scale its Travel Department operations. This senior role will be responsible for overseeing all travel-related services, supplier networks, pricing strategies, service quality, and operational excellence across corporate and UHNW client segments.
The successful candidate will play a key role in building and managing corporate travel services for VCFC and Insignia corporate clients, ensuring seamless delivery, competitive pricing, and premium service standards.
Key Responsibilities:
Operational Leadership
* Lead and manage the travel back-office operations, ensuring efficiency, accuracy, and service excellence
* Oversee day-to-day operations across:
* Hotel reservations
* Airline ticketing
* Car rentals
* Chauffeur and ground transportation
* Deliveries, logistics, and movements
* Ancillary travel-related services
Supplier Network & Partnerships
* Build, manage, and optimize a global network of suppliers, including:
* Airlines
* Hotels and hospitality partners
* Travel agencies
* Car rental and mobility providers
* Logistics and service vendors
* Negotiate commercial agreements, preferred rates, SLAs, and exclusive benefits
* Monitor supplier performance, service quality, and compliance with Insignia standards
Pricing & Quality Control
* Develop and manage pricing structures aligned with market competitiveness and margin objectives
* Ensure consistent quality of service, problem resolution, and escalation management
* Implement KPIs and reporting for operational performance and supplier quality
Corporate Travel Services Development
* Design and build corporate travel solutions tailored for:
* VCFC corporate clients
* Large corporations and enterprise accounts
* Work closely with sales, concierge, and client relationship teams to support client acquisition and retention
* Create scalable travel service frameworks for corporate and VIP clients
Stakeholder & Client Management
* Act as a senior operational point of contact for key partners and internal stakeholders
* Support high-level client requests, complex itineraries, and mission-critical travel arrangements
* Ensure discretion, confidentiality, and premium service delivery at all times
Required Experience & Qualifications
* Minimum 5 years’ experience in the travel industry, ideally in:
* Corporate travel
* Luxury travel
* Travel management companies (TMCs)
* Airlines, hospitality, or travel services operations
* Proven experience in operations management and supplier coordination
* Strong existing network and contacts within:
* Travel agencies
* Airlines
* Hotels and hospitality groups
* Corporate travel providers
Skills & Competencies:
* Strong operational and organizational leadership
* Excellent negotiation and commercial skills
* Deep understanding of corporate and luxury travel services
* Ability to build processes, teams, and scalable service models
* Client-focused mindset with attention to detail and service quality
* Strong communication and stakeholder management skills
* Comfortable working in a fast-paced, high-expectation environment