Introduction A number of permanent customer service vacancies have become available. A successful energy company based in North Liverpool. We are expanding, fast-paced and dynamic with a big presence in our market. We have a family company feel and value our people. We are looking for hardworking and reliable individuals who are self-motivated, confident and enjoy working in a busy environment. This is an ideal opportunity for someone looking to develop their customer service experience. About You You are passionate about customer service and enjoy dealing with customers by telephone and email. You will have excellent customer service and communication skills, be calm and professional and thrive in a fast-changing environment. You are confident, self-motivated, willing to learn and have a desire to succeed. It is essential that you possess strong problem-solving skills with the ability to overcome customer objections and communicate effectively at all levels. Responsibilities and duties will include Dealing with customer enquiries via telephone and email and within agreed SLAs Maintaining customer accounts to ensure contact information held is accurate Resolving billing related queries Relationship management with lettings agents/leaseholders/tenants Data input & data extraction Identify queries on accounts and liaise with internal departments and customers to resolve efficiently Producing customer bills The ideal candidate will have Customer service experience Excellent telephone manner and the ability to build customer relationships through listening and negotiating situations Excellent communication skills, numerate and articulate Good time management, able to prioritise workload and work well under pressure Ability to work from own initiative with attention to detail, whilst also working as part of a bigger team Strong IT Skills including Microsoft Word & Excel Education & Qualifications Minimum of GCSE (or equivalent) in Mathematics and English Salary and benefits 21K 29 days holiday per annum including bank holidays Staff Pension Modern office environment Great transportation links and local parking Vibrant local shops and amenities Onsite staff facilities with complimentary tea & coffee Company social events