Business Continuity and Incident Management Consultant (12 Month FTC)
Posted 6 days ago. Be among the first 25 applicants.
Overview
The Business Continuity and Incident Management Consultant will support the Business Continuity and Group Incident Management Lead, ensuring effective application and compliance of the Business Continuity and Incident Management frameworks. The role involves monitoring adherence, compiling performance metrics, and contributing to ongoing improvements, while enhancing the overall resilience of Openwork and its partners by aligning frameworks with regulatory requirements under the guidance of the Group Lead.
This is a fixed term hybrid role based in our Swindon office, requiring office attendance 2‑3 days a week.
Benefits
* Salary – up to £38,000
* Bonus scheme – on target bonus (7.5%)
* Pension scheme – contribute up to 5% of your salary and Openwork will match you and add an extra 5%
* Critical illness cover
* Income protection – 1× salary
* Death in service – 4× salary
* 27 days holiday + bank holidays, plus the opportunity to buy up to 10 additional days
* Private medical insurance, dental insurance and other flexible benefits
Responsibilities
* Provide support to the Business Continuity and Group Incident Management Lead during periods of absence, ensuring continuity of leadership and decision‑making.
* Assist in coordinating the annual review of business impact assessments for each area or team and contribute to developing and maintaining business continuity plans.
* Support the annual assessment of operational resilience by gathering data, preparing documentation, and facilitating review processes.
* Track and report progress of the annual refresh against established plans, identifying and communicating any challenges that may impact timely completion.
* Provide administrative and coordination support for incident management activities, including organising meetings, documenting minutes, recording action items, and following up to ensure timely completion.
* Assist in preparing the monthly Management Information pack for the Group Resilience SteerCo, collating relevant documents, and tracking committee actions.
* Support the planning and implementation of the annual testing and exercise programme, ensuring effective participation and documentation of outcomes.
* Contribute to stakeholder training and awareness initiatives to strengthen organisational resilience.
* Monitor progress against the resilience governance plan, supporting consistent advancement and adherence to milestones.
Qualifications
* Minimum 1 year of operational risk and control experience in Financial Services (desirable).
* Experience of Business Continuity Management and/or Incident Management (desirable).
* Knowledge of Crisis Incident Management Standard 22361 and Business Continuity Management Standard 22301 – an advantage.
* Knowledge of SMCR and responsibilities of the COO function.
* Knowledge of Openwork products, services and processes is desirable.
* Excellent analytical and problem‑solving abilities.
* Demonstrated resilience and adaptability during incident response activities.
* Project management and organisational skills.
* Strong attention to detail.
* Strong communication and stakeholder engagement abilities.
* Confident team member with ability to connect across levels and explain technical concepts simply.
* Experience of monitoring and effective reporting that drives decision making.
Why us?
We’re a dynamic, fast‑paced, growing business with huge ambition. We invest heavily in our colleagues, provide opportunities for personal and professional development, and pride ourselves on an inclusive culture that celebrates individual differences.
Seniority level
Entry level
Employment type
Full‑time (12‑month fixed term)
Job function
Business Development and Sales
Location: Swindon, England, United Kingdom.
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