Job Ref:
Location:
Mildenhall-United Kingdom
Category:
Advising and Enrollment
Type:
Part time
Evening Backup Program Coordinator
UMGC Europe
Location: Mildenhall, United Kingdom
Overseas Contingent I, 48% FTE Part-Time
The Evening Backup Program Coordinator (EPC) reports to the Site Lead and works in the administration of UMGC Europe programs. It is the job of the Backup EPC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Backup EPC must work effectively with the AD, local military education coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.
Essential Duties & Responsibilities
* Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
* Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
* Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
* Provide assistance with processing students' military documentation( i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
* Distribute marketing, advertising, and mass media materials at assigned locations when permissible
* Assist with base access as needed.
* Provides facility support to include: opening and closing UMGC Europe computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Europe students, that all UMGC Europe labs/rooms are clean and presentable, and that all supplies are readily available.
* Perform other duties as assigned.
Minimum knowledge, skills and abilities:
* Progress towards a bachelor's degree is required.
* Applicants must have a background in customer service and should be able to work in a fast-paced and complex environment with accurate attention to detail.
* Applicants must possess basic office management and clerical skills, effective written and verbal communication skills, and are expected to have good interpersonal skills.
* Applicants with a U.S. valid driver's license preferred. Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Must have a valid passport.
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-
Benefits Package Highlights:
* Time Off: C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked. You can earn no more than 40 hours of SSL in a calendar year. No more than 40 hours of unused SSL may be carried over to the next year, and SSL is capped at a maximum of 64 hours of accrual and usage in a calendar year.
* Insurance Options: Term Life Insurance, and Accidental Death and Dismemberment Insurance.
* Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
* No additional benefits are offered.
For additional information please see: UMGC Benefits Overview for Overseas Contingent I Employees
Hiring Rate:
$16.83