About the Role
We are currently seeking a proactive and customer-focused Inside Sales Coordinator to support our dynamic sales team through the full sales cycle - from lead to close. This is a hands-on, fast-paced role where you will help drive sales effectiveness by managing customer enquiries, preparing quotes, processing orders, and ensuring smooth customer experiences.
Key Responsibilities
* Respond to customer enquiries via email, phone, and web forms, escalating to senior staff as needed.
* Prepare budgetary quotes for standard jobs by gathering and compiling key technical and logistical information.
* Coordinate and schedule customer meetings, site visits, and events - assisting with planning and execution.
* Process customer orders, including issuing acknowledgements, invoices, and shipping notifications.
* Provide updates on order status, stock availability, and other information to the customer-facing sales team.
* Assist in resolving post-sale customer issues including shipment and service concerns.
* Compile inventory/stock reports and perform basic data analysis using well-established procedures.
* Support branch personnel in retail sales of products when needed.
What Were Looking For
Core Competencies
* Customer Focus: You build strong relationships and deliver customer-centric solutions.
* Communication: You tailor your message for various audiences and communicate clearly and effectively.
* Collaboration: You enjoy working across teams to meet shared goals.
* Action-Oriented: Youre energised by challenges and work with a sense of urgency and enthusiasm.
* Sales & Channel Awareness: You understand basic sales forecasting and pipeline management concepts.
* Problem-Solving: You use questioning and data to understand customer needs and offer suitable solutions.
* Adaptability: Youre comfortable explaining technical topics in a clear, relatable way.
Qualifications & Experience
* Some experience in a sales support or customer service role preferred.
* Comfortable using standard business software (e.g., Microsoft Office Suite, ERP/CRM systems).
* Knowledge of order processing and inventory systems is a plus.
* Familiarity with export control or compliance processes (if applicable) is an advantage.
Why Join Us?
* Be part of a supportive, collaborative team environment.
* Opportunities for development and career growth.
* Make a tangible impact on customer experience and sales success.
* Work with industry-leading products and technologies.
Adecco Group UK & Ireland is an Equal Opportunities Employer.
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