Service Operations Manager – Europe Location: Flexible within Europe Company: Diversey – A Solenis Company Division: TASKI (Professional Cleaning Equipment) About Us At Diversey – A Solenis Company, we are pioneers in cleaning and hygiene solutions across a wide range of industries. Our TASKI division offers cutting-edge floor-care machines including scrubber-driers, polishers, vacuums, carpet and steam cleaners, and even robotic solutions. These products are engineered for performance and durability across sectors such as healthcare, retail, education, foodservice, and industrial sites. The Role We are seeking a Service Operations Manager to lead our TASKI Service operations across Europe. This is a high-impact leadership position focused on delivering operational excellence, driving customer satisfaction, and unlocking after-sales growth. You will oversee service national teams, manage 3rd party service providers, and optimize workflows across leasing, fleet, refurbishment, consumables, and spare parts. Key Responsibilities • Lead and inspire regional service teams to deliver a high-performance culture • Improve customer satisfaction by enhancing Service KPIs and service delivery • Execute the European Service strategy in alignment with global objectives • Manage leasing, rentals, fleet performance, and engineering workflows • Oversee European fleet operations to increase uptime and reduce costs • Strengthen performance of third-party service providers • Drive after-sales revenue through service offerings and consumables What You’ll Bring • Minimum of 3 years' experience leading a Service department in a B2B solutions company • Experience as a Service Manager in an international or European context • Proven leadership and coaching capabilities • Strong analytical and strategic problem-solving skills • Excellent communication skills in English (German or French a plus) • Collaborative mindset and ability to work cross-functionally Why Join Us? At Diversey, we believe in building a workplace that supports your whole self. We offer: • A people-first culture with a focus on inclusion and well-being • Competitive compensation and benefits • Flexibility and understanding for work-life balance • A safe, respectful, and growth-oriented environment • Long-term career development opportunities Why Join Us? This is your opportunity to shape a pan-European service operation, work with passionate teams, and make a tangible impact on growth and customer success. At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years. We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.