Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. Responsibilities will include, but are not limited to: Provide advice and support on Unit4 Queries Helpdesk. Dealing with Queries on a ticketing system and over the phone. Administrative tasks within the system focused on position maintenance but not limited to. Working in a fast based environment, to ensure KPI and SLA achievement. This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret data and resolve any issues that arise from that. A pro-active and positive attitude with the ability to manage priorities effectively within a fast-paced environment is key. An understanding of finance and payroll processes is desirable to support the Unit4 users and interacting with our customers in a professional way. This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits. For an informal discussion about the role contact Senead Ellis on Senead.ellis@cheshirewestandchester.gov.uk To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours. For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.