Job Description
Our client is entering a critical phase of there Salesforce journey, migrating to a new, modern environment. This is not a lift-and-shift. We're looking for a senior, outcome-driven Salesforce BA to challenge, redesign and optimise how they operate before and during migration.
What you'll actually own:
* Lead end-to-end process review across Sales, Service and Operations
* Identify and remove inefficiencies, duplication and technical debt
* Define future-state processes aligned to scale, automation and reporting
* Act as a bridge between business and technical teams (Salesforce, integrations, data)
* Shape and support the migration approach (ensuring we don't carry forward legacy issues)
* Drive stakeholder alignment and decision-making at pace
* Ensure we exit the migration leaner, simpler, and more scalable
What we're looking for:
* Strong experience as a Salesforce BA in complex environments
* Proven delivery in Salesforce migrations or major transformations
* Deep understanding of Sales Cloud / Service Cloud
* Excellent process mapping, optimisation and data thinking
* Comfortable influencing senior stakeholders
* Comfortable partnering with development teams to deliver improvements
* Able to work autonomously and drive outcomes
Hybrid working