NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.
Responsibilities
* Provide high quality customer telephony services, answering and triaging calls professionally, helpfully and in a timely manner.
* Provide compassionate customer service, dealing with a wide range of customers often presenting with complex needs and issues.
* Undertake a wide range of administrative duties to meet the needs of the department.
* Monitor and manage inboxes.
* Competent use of IT systems.
* Organise and provide administrative support for a range of internal and external meetings.
Skills and Qualifications
* BTEC Higher or equivalent qualification plus one year of relevant general administrative experience Or,
* BTEC National or equivalent qualification plus two years of relevant general administrative experience.
* Exceptionally, candidates who do not meet the qualification requirement, but who can demonstrate that they have 3 years’ relevant general administrative experience may also be considered.
Further Information
About the role: £13.91 per hour. Monday to Friday (9.00am - 5.00pm). 37 hours per week, 35 days pro rata. Duration: Temporary, ongoing. Public Sector.
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