UK Applicants Only
Location:
Redruth, Cornwall (Hybrid – office & home)
Hours:
Full-time, Monday to Friday, 9:00 AM – 5:30 PM (flexi-hours available)
Salary:
Competitive + pension + significant perks
About FibreCRM
FibreCRM is a fast-growing software company specialising in CRM, client onboarding, and compliance solutions for UK accounting firms. Our platform helps firms streamline client relationships, manage risk, and meet KYC/AML requirements – all while integrating seamlessly with leading practice management systems such as IRIS, CCH, and Xero.
We're looking for a Technical Support Engineer with a positive, can-do attitude to join our friendly, innovative team. This is a great opportunity for someone with 1–2 years' experience in software or IT support who is eager to grow their career in the SaaS sector.
What we're looking for
We're open to training the right candidate, but ideally you'll bring:
· At least 1–2 years' experience in a technical support or IT support role
· Excellent written and spoken communication skills, with strong grammar
· A positive, proactive, and problem-solving mindset able to work under pressure in a fast-paced environment
· Familiarity with any of the following (training provided if needed):
* CRM systems
* Freshdesk
* Jira
* AI tools
* Low-code automation platforms (e.g. Zapier, n8n, )
* Report writers / business intelligence tools / basic SQL knowledge
What's in it for you:
· Competitive salary + pension
· Significant perks and benefits package
· Hybrid working with flexibility around hours
· Training and professional development opportunities
· The chance to work in a growing SaaS company with real career progression
· A supportive, collaborative culture where your ideas are valued
How to Apply:
Send your CV and a short cover note to
telling us why you'd be a great fit for the role.