Holiday Inn Hemel Hempstead, Valor Hotels is looking for a dynamic Reservations and Events Manager to join our team. This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.
Key Responsibilities
* Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
* System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
* Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers.
* Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
* Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
* Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, using demand calendars, displacement tools, and market data to inform decisions.
* Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.
Qualifications and Skills
* Proven experience in reservations, events management, or a similar role.
* Strong communication and customer service skills.
* Detail-oriented with excellent organizational abilities.
* Knowledge of revenue management and pricing strategies.
* Ability to analyze market data and competitor information.
* Experience in the hotel or hospitality industry preferred.
* Strong leadership skills with the ability to inspire and motivate a team.
Benefits
* Competitive pay.
* Valor team member rates at our UK hotels, with rooms from £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* High‑street discounts on a range of shops, experiences and more.
* Up to 40% savings on bikes through our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at £250.
* A calendar of wellness activities – healthy lunches, wellbeing walks, and pay day treats, plus an annual #HealthyHabits campaign.
* Employee Assistance Programme providing free confidential advice 24/7.
* Healthcare Cash Plan options from £5 per month.
* Fully funded apprenticeship programmes.
* Internal development programmes to support career growth.
* Monthly and annual team member service awards.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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