Overview
The role of Customer Service Administrator involves providing efficient administrative and customer service support within the Secretarial & Business Support department. This permanent position is 5 days in the office in Portishead and requires attention to detail and a proactive approach to meet client and team needs effectively.
Responsibilities
* Responding promptly and professionally to customer enquiries via phone and email.
* Maintaining accurate and up-to-date records in the company's database.
* Coordinating with other departments to ensure timely resolution of customer issues.
* Processing orders and managing related administrative tasks efficiently.
* Monitoring and tracking delivery schedules to provide updates to customers.
* Assisting with the preparation of reports and documentation as required.
* Providing general administrative support to the Secretarial & Business Support team.
* Ensuring compliance with company policies and procedures in all customer interactions.
Profile / Qualifications
* A successful Customer Service Administrator should have:
* Previous experience in a similar administrative or customer service role in the retail industry.
* Strong organisational and multitasking skills with a focus on accuracy.
* Proficiency in using standard office software and databases.
* Excellent communication skills, both written and verbal.
* A proactive approach to problem-solving and a customer-focused mindset.
* Ability to work effectively as part of a team in a busy office environment.
Job Offer
* A competitive salary of £27,000 to £35,000 per annum, depending on experience.
* Free on-site parking for all employees.
* Private medical insurance through Bupa following the probation period.
* The chance to join a growing company with opportunities for career progression.
* This is a full-time 5-days in the office role, based in Portishead.
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