Job Purpose
The Resort administrator and assistant is responsible for providing administrative and operational support to ensure the smooth running of the resort and spa. This role involves; assisting the heads of department with their admin tasks, coordinating communication between departments, supporting guest services, working with all departments to assist around the park. The Administrator plays a key role in creating a welcoming and efficient environment for guests and team alike.
Key Responsibilities
* Administrative Support:
* Oversee day-to-day administrative tasks, including filing, correspondence, scheduling, and owner communication.
* Maintain accurate records of guest bookings, spa appointments, and departmental reports.
* Support the Resort director and heads of department with documentation, reports, and health and safety.
* Guest Relations & Communication:
* Support the reception team with guest inquiries, ensuring excellent customer service.
* Assist in handling guest feedback, complaints, or requests promptly and professionally.
* Coordinate communication between departments (front office, housekeeping, spa, maintenance, and F&B) to ensure seamless guest experiences.
* Finance & HR Administration:
* Assist with basic financial tasks such as invoicing, payroll support, and expense tracking.
* Maintain staff records, attendance logs, and holiday schedules.
* Operational Support:
* Assist with inventory tracking and ordering of office, spa, and resort supplies.
* Ensure compliance with company policies, health & safety, and data protection regulations.
* Help coordinate resort events, activities, and promotional campaigns.
Skills & Qualifications
* Proven experience in an administrative role, preferably in hospitality, tourism, or spa/wellness.
* Strong organizational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office Suite and booking/reservation systems.
* Attention to detail and a proactive, problem-solving mindset.
* Ability to work under pressure in a fast-paced environment.
Working Conditions
* Full-time role, including weekends and public holidays as required.
* Based on-site at the holiday resort and spa.
About Us:
Whalesborough Resort & Spa is a luxury holiday destination set in beautiful countryside just outside Bude. With stunning accommodation, an award-winning spa, and a working farm, we pride ourselves on creating unforgettable guest experiences in a peaceful, natural setting.
* Occasional overtime may be required during peak season or special events.
Job Type: Full-time
Pay: £12.50 per hour
Expected hours: 40 per week
Benefits:
* Discounted or free food
* Free parking
* Gym membership
* On-site gym
Work Location: In person