Overview
Due to expansion we are seeking a Regional Care Manager for Southern Trust. As Regional Care Manager, you will be responsible for managing your team within a specified trust. Travel to head office in Belfast for occasional meetings.
You will have operational responsibility for 4,000–5,000 hours of care being delivered to our service users each week. You will have dedicated functional support from Belfast Headquarters as well as a team of Area Care Managers, Senior Care Assistants, Care Assistants, Care Navigators and Support Staff. You will have the opportunity to grow, lead, and develop your team to ensure we are providing phenomenal care to our service users. By leading the Area Care Managers, you will support them in running their areas and ensure that auditing and compliance checks are completed regularly. You have the ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards and policies whilst ensuring your service receives an outstanding RQIA inspection.
You will be required to drive growth of the services and continued excellence in the service provided to our clients.
Responsibilities
* Manage and provide the required cover when Area Care Manager is on annual leave or sickness to ensure and maintain stability in the area
* Provide guidance to front line staff via the On Call phone in the absence of an Area Care Manager
* Liaise with designated stakeholders relative to the Area, e.g., Health & Social Care Trust
* Grow, build and retain a focused team
* Report Key Performance Indicators and report to the Operations Team on a weekly and monthly basis
* Lead and manage a team of Area Care Managers
* Induction and oversight of training of Area Care Managers
* Audit and monitor Client and Staff files of Area Care Managers
* Identify areas for business growth
* Oversee specific areas in the absence of the Area Care Manager
* Maintain supervision responsibilities including supervision agreements, probations, inductions and appraisals
* Oversee Rota templates to ensure working time directives are followed
* Oversee and lead investigations and support Area Care Managers
* Manage and oversee annual leave to ensure fair and effective management
* Act as a mentor for Area Care Managers
* Support Area Care Managers in all Connected Health systems and processes
* Hold weekly and monthly meetings to support Area Care Managers
* Manage and report adverse incidents, safeguarding and complaints
Qualifications & Experience
* 3–5 years' management experience in a healthcare setting with ability to manage competing priorities and pressures
* Experience in domiciliary care; flexible and willing to work in the community to cover sickness, annual leave and emergencies as required
* Desirable: NVQ level 5 in Health and Social Care, or currently working towards Level 5
* Driver’s licence: Hold a full driving licence with access to a car (this criterion waived if disability prohibits driving but suitable alternatives available)
* Communication Skills: Good standard of English – both spoken and written
Benefits & Additional Information
* Bonus: Up to £2000 a year KPI Bonus
* Sign on Bonus: Receive a £200 bonus (paid after 3 months)
* Generous bonus and rewards which are uncapped
* Refer a Friend: £200 for successful referrals
* Monthly and annual staff awards and recognition events
* Training qualifications: NVQs in Health and Social Care (levels 3-5) to Leadership and Management Training
* Level 5 Diploma in Leadership and Management in Health and Social Care (Adult Management) – Bonus £200 on completion
About Us
At Connected Health, we don’t just offer a job — we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. Our mission is to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, respect for diversity and inclusion in the workplace and in the delivery of its services to clients. We are committed to ensuring that the talents and resources of all our employees are utilised to the full. Connected Health welcomes applications from members of all communities.
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