Creating Welcoming Spaces for Learning, Teaching and Research.
Doing things differently.
User Experience Team Leader, Clifton Library (evenings)
Salary- £33,045 - £38,026 per annum (pro rata)
Part time- 17.05 hours per week(annualised hours)- permanent contract
This is a part-time, 36-week contract, based at our Clifton site in the first instance. Your working pattern will be:
Monday Thursday, 4.30pm to 9.15pm
Friday 4.30pm 7.15pm.
There will be a requirement to work three Bank Holidays/University Closure Days.
About the Role
As part of our User Experience Team Leader team, you will contribute to leading the delivery of high-quality Library services, ensuring a consistent, responsive and effective user experience for staff, students and visitors using library spaces and services. You will be responsible for leading a team of on-campus Information Assistants at Clifton Library but will be flexible to work at other sites as required.
With a customer service background and an ability to communicate effectively with a diverse range of people, you will have experience of contributing to a high-quality, customer-facing service.
You will be creative, self-motivated, adaptable and in possession of a ‘can-do’ attitude. You will bring outstanding communication skills and the determination to exceed customer expectations, along with an agile and creative approach to problem-solving.
You will be committed to personal development and will make a real impact by coaching and developing others to meet the current and future needs of our users. You will demonstrate an ability to serve as a role model in supporting the development of a fairer and more inclusive workplace culture.
We believe that success is built on having teams whose backgrounds and lived experience reflect the diversity of our users. We think a wide range of work experience and educational experiences could support you to be successful in this role. You may have worked in a service sector such as retail or hospitality and may not have considered working in the academic library sector. If you have the skills and experience to deliver customer-focused services in a culture of continuous improvement, then we want to hear from you.
Interview Date: w/c 1st December 2025
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.
We're all about teamwork and collaboration. You'll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.
Your expertise is what makes you special. You'll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources.
For any informal queries about the role or the LLR team, please contact Jo Neal (User Experience Manager) at joanne.neal@ntu.ac.uk
Join Us
We’ll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and wide range of savings, discounts and benefits. Find out more about the range of benefits we offer.
Start to think about your future differently. Apply here.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.