Overall Job Purpose
To maximise the value the product creates for Halfords Group by defining the Roadmap, priorities and clarity of the outcomes expected.
Key Responsibilities:
* Represent the voice of the customer
* Work with internal and external customers to understand customer needs
* Carry out detailed analysis of the business/ customer needs, requirements, impact, scope, risks, and benefits
* Own the product roadmap and ensure it aligns product roadmap to strategic goals.
* Determine scope and direct the team in terms of epics and features to guide the scrum team
* Bring to life what change is required and what outcomes we are trying to achieve
* Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
* Work collaboratively with the delivery/scrum team to develop the BDD scenarios create for the user stories that are aligned to the overall delivery of epics
* Play an active role during the sprint planning meeting in clarifying the requirements and defining the sub tasks that need to be carried out to deliver the user story
* Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
* Draft key objectives and results, strategies and apply the data for the product to make business decisions.
* Track and report on benefits realisation versus key objectives and forecasts
* Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
* Collaborate with stakeholders during the visioning and concept development of a product.
* Understand customer value to in order to prioritise stories, epics and themes to ensure we focus on the changes that will deliver maximum value that are aligned with product strategy.
* Develop and maintain an appropriately prioritised backlog of user stories for implementation.
* Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
* Lead the consultation process with the Product Council stakeholders when presenting new ideas and sharing transparency of the product backlog
Skills Required:
* Excellent knowledge of agile scrum methodology and practices
* Able to apply agile analysis techniques specifically for defining and creating user stories and acceptance criteria
* Experience in using analysis tools & techniques including wireframes and business process modelling
* Good level of understanding of technical terminology and preferably experience of working in a technical/e-commerce environment
* Good understanding of software development practices and web/mobile technologies
* Experience of using work management tools such as Jira, Trello & Confluence
* Able to produce high quality supporting artefacts to assist the team in development of the feature
* Demonstrable ability to take ownership and make decisions in a fast paced environment
* Proactive in problem solving and ensuring the right people are involved
* Able to facilitate meeting (e.g. lead workshops to elicit requirements) within business and technical teams
* Act as a liaison between the business stakeholders and technical delivery teams translating concepts into language that is easily understood by both parties
* Strong communication skills with business and technical stakeholders
* Strong team working and collaboration skills within scrum team
Flexible work from home options available but some travel to our support centre in Redditch Worcestershire will be required at times.