Our premium brand Automotive client is currently recruiting for the following role:
Business Analyst : Customer Experience : GBP 34/hr (Inside IR35) : Warwickshire / Remote : 6 Months (Potential to extend)
Purpose of the Role
Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new organisation.
Key Responsibilities
: Lead end:to:end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
: Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool)
: Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
: Identify duplication, inefficiencies, and improvement opportunities.
: Clarify responsibilities and accountabilities for tasks, activities, sign:offs and decisions within each process.
: Identify and document hand:offs and interactions between teams across processes.
: Support the development of RACI documents, operating model artefacts, and change impact assessments.
: Contribute to the detailed organisation design and transition planning for CEX Unity.
: Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills and Experience
: Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
: Workshop facilitation.
: Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
: Delivery:focused mindset with experience in transformation programmes.
: Comfortable working in ambiguous and evolving environments.
: Experience in automotive, digital, or customer experience domains is a plus.
Desirable Attributes
: Collaborative and proactive.
: Able to work independently and manage multiple priorities.
: Strong written and verbal communication skills.
: Familiarity with organisation design and change management principles.
Additional information:
This role is on a contract basis and is Inside IR35.
The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT and Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.