Cwrt Bleddyn Hotel and Spa – Usk, Monmouthshire £14.00–£18.00 per hour | 48 hours per week | Permanent, Full-Time
Nestled within 54 acres of landscaped gardens and ancient woodlands, Cwrt Bleddyn is a distinguished country house hotel and award-winning spa that marries historic charm with contemporary luxury.
Our guests come seeking a serene retreat, exceptional service, and an authentically Welsh welcome. As we continue to elevate overnight operations, we're looking for a proactive Head Night Porter who embodies our ethos of quiet efficiency and genuine warmth.
Job Overview
Key Responsibilities
* Lead by example and mentor the night porter team, ensuring consistent high standards
* You will be responsible for maintaining the cleanliness and orderliness in public areas, including lobbies, corridors, and restrooms of the hotel environment while providing exceptional guest service
* Manage late-night check-ins/check-outs with professionalism and care
* Oversee security protocols, including patrols and alarm system checks
* Coordinate guest requests, luggage transfers, and turndown services
* Prepare public areas for the following day—lobby, corridors, Breakfast room, and Leisure Club and Spa entrances
* Liaise with day-time managers to report nightly activities and guest feedback
* Assist guests with inquiries, providing information about hotel services and local attractions.
* Ensure that all equipment and supplies are well-stocked and readily available for guest use.
* Collaborate with housekeeping staff to ensure timely room preparation and cleanliness.
* Handle guest requests efficiently, demonstrating excellent phone etiquette when answering calls.
* Support the front desk team during busy periods by managing guest flow and assisting with check-in/check-out processes.
Candidate Profile
* Proven experience in a night-porter role within 3-star/4-star hotels
* Strong decision-making skills with a calm, confident demeanour
* DBS clearance, or the ability to obtain a satisfactory DBS certificate
* Excellent communication skills and attention to detail
* Comfortable working independently and as part of a close-knit team
* Commitment to upholding our high standards of guest care and presentation
What We Offer
* Competitive pay rate of £14.00–£18.00 per hour, depending on experience
* From 40-48-hour week
* Generous staff benefits: spa treatments, dining discounts, and overnight stays
* Complimentary meals on duty and free on-site parking
* Ongoing training and clear pathways for career progression
Shift Pattern
Overnight shifts, typically running from 22:30 to 06:30
Flexibility to cover peak periods and public holidays is essential.
Ready to lead our night-time operations and deliver the seamless experience our guests expect?
Please submit your CV and a brief cover letter detailing your experience and availability.
Become part of the Cwrt Bleddyn legacy—where dedication is rewarded, and every night brings a new opportunity to excel.
Job Type: Full-time
Pay: £14.00-£18.00 per hour
Expected hours: 40 – 48 per week
Benefits:
* Employee discount
* On-site parking
Ability to commute/relocate:
* Usk NP15: reliably commute or plan to relocate before starting work (required)
Language:
* Welsh (preferred)
* English (required)
Licence/Certification:
* DBS Clearance (required)
* driving license and own transport (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person