About Us Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury. The Team Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. The successful candidate will be joining our Front Office team at Bedford Lodge Hotel & Spa. We strive to create a great workplace for our staff which includes many staff benefits. The Position We are looking for a full-time Receptionist to be an integral part of our reception team. Reporting to the Front Office Manager, you will be responsible for assisting with the day-to-day running of the reception desk, handling enquiries, problem solving and ensuring an exceptional service and experience for guests. You will be available to work 5 shifts out of 7, on a rota basis including weekends. About You Ideally you will have reception experience within a hotel or hospitality environment. You’ll be passionate about creating the very best guest experience – customer service will always be at the forefront of your mind. You’ll bring enthusiasm, experience, organisational skills and a strong team-working spirit. You’ll have excellent communication skills, a professional attitude and be proactive and self-motivated. Why Join our Team A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same? What We Offer Employee Assistance Programme (Hospitality Action) Free meals whilst on duty Paid breaks An extra day of leave on your birthday Complimentary membership of The Health & Fitness Club Discounted membership of The Health & Fitness Club for your partner 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel Discounted accommodation rates Discounted hotel stays across the Pride of Britain hotel group Option to purchase wine at cost price Long service awards Reward and recognition scheme Generous ‘Refer a Friend’ scheme Pension scheme Industry relevant training